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Post by Mebert78 on Feb 16, 2010 16:33:28 GMT -5
I'm just wondering if any of you have had troubles dealing with the Dream Theater merchandise company on their website? My family ordered a Dream Theater hoodie for me for Christmas. It was too small, so I sent it back to the mailing address indicated on the DT website and I never heard back. I contacted them three times the last two months and they send the same form email saying that they have not processed my return. I just flipped out in my last email. I can't get anything besides the same form email. I've returned stuff in the past with no problem. This is so frustrating.
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Post by ZeppelinDT on Feb 18, 2010 19:35:34 GMT -5
You're definitely not the only one. Fanfire has quite a reputation for being pretty much useless. I have no clue why DT continues to use them to distribute their merch.
They also handle Beatles merch, and when the remastered boxed sets came out last year it was a total disaster.
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Post by Mebert78 on Feb 18, 2010 20:51:59 GMT -5
I got so mad I actually sent replied yesterday and said if I don't get my item in a week I'm gotta rip them apart on my forum and any other forum I can find lol. I don't see myself doing that, but i said it. I really haven't tried to call them though. I should do that. I hate being stuck on the phone for a half hour.
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ceren
Full Member
Posts: 143
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Post by ceren on Feb 21, 2010 5:28:35 GMT -5
Is there a T&C that deals with returns? If there is it should specify how long they should have in order to deal with it. If not it'd most probably be a "reasonable amount of time". Over here it'd be about 3 weeks. I'd check and raise it with them. Lol what I'm getting at is threaten to sue them.....
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Post by Mebert78 on Feb 22, 2010 15:48:25 GMT -5
Well, my mom got an email the other day saying they've just sent another package. So that's good. Losing your temper always works. It was just annoying that i asked specific questions that were easy to answer and I got a form email response several times that didn't answer the questions. Maybe they are just short-handed. It's all good though.
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